consumer services academic library
In this introductory Consumer Services course, students will analyze various career paths in terms of employment opportunities. Educational requirements, including applicable hard and soft skills, certifications, and licensures for different pathways, will be discussed. Developing research, analytical, and presentations skills will be key components. This course is designed as an overview to prepare students for a consumer services–related career and to introduce them to specialty areas. Emphasis is placed on the human services aspect (vs. corporate concerns) of consumer services, as well as Biblical principles and standards.
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INTRODUCTION TO CONSUMER SERVICES ONLINE
UNIT 1: INTRODUCTION TO CONSUMER SERVICES
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UNIT 2: CUSTOMER SERVICE AND CONSUMER ADVOCACY
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UNIT 3: COUNSELING, ADVISEMENT, AND EDUCATION
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UNIT 4: CREATIVITY
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UNIT 5: MANAGEMENT, SALES, AND PUBLIC RELATIONS
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UNIT 6: COURSE REVIEW AND EXAM
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